Policies
Cancellation & Rescheduling Policy
Our policy requires us to keep a valid credit card on file in order to secure your appointment. This card will never be used except to enforce our cancellation & rescheduling policy.
Your booking is reserved exclusively for you. We understand plans can change, and we kindly ask that you notify us as soon as possible if you need to reschedule so we can offer the time slot to another guest.
Policy Guidelines
Notice Period: We require at least 48 hours' notice for any cancellation or change to your appointment.
Late Cancellations: Cancellations or modifications made with less than 48 hours' notice will incur a charge of 50% of the scheduled service(s) to the card on file.
Same-Day Changes & No-Shows: Same-day cancellations, same-day rescheduling, or missed appointments (no-shows) will be charged 100% of the scheduled service(s) to the card on file.
Our Appreciation
Thank you for your understanding and cooperation. By respecting our scheduling policies, you help us protect our service providers' time and ensure we can accommodate as many guests as possible.
Late Arrivals: We schedule according to the amount of time each service requires, therefore, late arrivals may be asked to reschedule their appointment. This will be at the discretion of your stylist.
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Payment Policy: Payments can be made for services in cash, check, or credit card. For your convenience, we presently accept American Express, Discover, MasterCard and Visa.
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Deposits: Any service requiring two or more hours will require a $50 deposit. This will be billed at the time of booking to reserve your appointment.
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Gratuities: Gratuities are appreciated. We accept gratuity in the form of cash, check or Venmo. Gratuities cannot be added to a credit or debit card.
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Gift Certificates: Gift Certificates can be purchased at the salon for any dollar amount and are non refundable. Gift certificates do not have an expiration date. Gift certificates cannot be used towards gratuity.
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Pets: No animals or pets shall be allowed in a salon, with the exception of trained animals to assist the hearing impaired, visually impaired, or the physically disabled.
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Right of Refusal / Suggestive Service: If a guest displays visible signs of a medical issue, whether currently under treatment or not, the staff maintain the right to refuse service until such time that the condition is clear.
