Policies
Cancellations: Your appointments are very important to our team members at Lush Salon and Spa. It is reserved especially for you. We understand that sometimes schedule adjustments are necessary, therefore, we respectfully request a 48-hour notice for all cancellations (NO exceptions). A bridal booking requires a non-refundable 50% deposit/retainer and will be billed at the time of booking.
It is very important you know that we are closed on Sunday and Monday. Therefore we do NOT accept any rescheduling or canceling on a Sunday or Monday. You may cancel or reschedule your appointment from Tuesday thru Saturday (Only). Please call to cancel your appointment at 717-797-6910. For after-hours, please email to cancel your appointment at lushteam@lushsalonspa.net
Please understand that when you forget your appointment or cancel without giving enough notice, we miss the opportunity to fill that appointment time. Additionally, clients on our waiting list miss the opportunity to receive services. Our stylists are also there to do business and cannot be left with an empty seat. Our appointments are confirmed by text and/or email 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Our reminder notices are a courtesy-we cannot be liable for missed appointments.
Since the services are reserved for you personally, any appointment canceled or rescheduled without the 48-hour notice may result in us asking for payment of the missed service amount before we accept future appointments. Our policy reserves the right to require a deposit for scheduling of all appointments. We thank you in advance for respecting our time and our policies.
Late Arrivals: We schedule according to the amount of time each service requires, therefore, late arrivals may be asked to reschedule their appointment. This will be at the discretion of your stylist.
Bridal Services: Bridal bookings require a non-refundable 50% deposit/retainer. This will be billed at the time of booking to reserve your appointment.
Payment Policy: Payments can be made for services in cash, check, or credit card. For your convenience, we presently accept American Express, Discover, MasterCard and Visa.
Deposits: Any service requiring two or more hours will require a $50 deposit. This will be billed at the time of booking to reserve your appointment.
Gratuities: Gratuities are appreciated. We accept gratuity in the form of cash, check or Venmo. Gratuities cannot be added to a credit or debit card.
Gift Certificates: Gift Certificates can be purchased at the salon for any dollar amount and are non refundable. Gift certificates do not have an expiration date. Gift certificates cannot be used towards gratuity.
Pets: No animals or pets shall be allowed in a salon, with the exception of trained animals to assist the hearing impaired, visually impaired, or the physically disabled.
Right of Refusal / Suggestive Service: If a guest displays visible signs of a medical issue, whether currently under treatment or not, the staff maintain the right to refuse service until such time that the condition is clear.
